Frequently Asked Questions

For bulk or special orders, please contact us directly. Our friendly customer service team will be happy to assist you with any specific requests or questions.

No. All products sold on our website are intended strictly for laboratory research or educational purposes only. Any personal use or human consumption of our products is strictly prohibited. For full details, please review our Terms & Conditions.

We accept secure Interac e-Transfer, credit card, and crypto payments. Instructions for payment are provided at checkout.

Please check your tracking number provided in your shipping confirmation email. If the tracking has stalled or if the package is marked "delivered" but you have not received it, please contact us and we will assist you in opening a ticket with the carrier.

Yes. If your order hasn't shipped yet, you can cancel it by contacting us. Once confirmed, we'll process your refund.

Due to the sensitive nature of research peptides and the risk of degradation once they leave our controlled environment, opened products cannot be returned or exchanged. However, if there is an error with your order or a product arrives damaged, please contact our support team immediately so we can make it right.

If we have not shipped your order out and have approved a refund, your refund typically appears in your account within 2–3 business days after being processed.

Yes! We offer free expedited shipping on orders over $200 within Canada.

No. We only ship to Canadian addresses, unless otherwise stated.

Orders paid Monday to Friday before 12:00 PM EST are eligible for same-day shipping.

Orders paid after 12:00 PM EST, on weekends, or on holidays will ship on the next business day.

We typically ship via Canada Post Xpresspost. Most orders are processed within 24 business hours. Once shipped, delivery estimates are:

Eastern Provinces (Ontario, Quebec, Atlantic, etc.): 1-3 business days
British Columbia, Alberta, and Manitoba: 2-5 business days

If this is an emergency, please contact us and we'll do our best to accommodate. Remote areas may take slightly longer.

Absolutely. Once your order ships, you'll receive an email with tracking details so you can follow your package every step of the way.

Yes. Shipping rates, delivery options, and promotional offers (including free shipping) may change at any time without prior notice.

Yes. We understand the importance of privacy. All orders are shipped in plain, unbranded packaging with no indication of the contents on the outside label.

Lyophilized (Powder Form): Store in a cool, dry place away from direct sunlight. For long-term storage (months/years), they should be kept in a freezer at -20°C.

Reconstituted (Mixed): Once mixed with a solvent (such as bacteriostatic water), the solution must be kept refrigerated (2°C to 8°C) and used within the timeframe dictated by your research protocol (typically 4-6 weeks).

In their lyophilized (powder) state, our peptides remain stable for up to 24 months if stored properly in a freezer.